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Kitchen Installation: How To Deal With The Unexpected

The key to a smooth kitchen installation is first understanding the correct process (get clued up with our installation guide here.) Once you’re familiar with the process, it’s a good idea to prepare yourself for any problems that may occur so you know how to tackle them.

We’ve compiled out list of the most common kitchen installation problems with a few suggestions on how to resolve them:


This is by far the most common problem encountered: your fitter takes too long to do the work. According to consumer law, you can expect a kitchen fit to be done within a reasonable timeframe or by the date you agreed with your fitter. Any completion date you agree is a contract by which you can expect the work to be finished. If your fitter misses the date, we’d recommend negotiating a new date in the first instance. If it becomes a continuous problem, do not hesitate to seek advice from the Citizens Advice Bureau regarding your consumer rights.

Remember: having a lot of work on is not a valid excuse as a fitter is expected to be able to manage their jobs to ensure deadlines are met.

Receiving the wrong kitchen

It shouldn’t happen, but it does: you order a kitchen and find some of the components received are different from what you ordered. If you order a wooden work surface for example, a supplier should not deliver a laminate one – it really is that simple. Again, consumer law is on your side here and if the item isn’t what you ordered or doesn’t match the description, you should have the right to return it and receive a refund.

When goods are faulty

When you purchase goods such as a fitted kitchen, they are required to be of satisfactory quality. If any components of your kitchen are damaged or faulty when you receive them, the trader is responsible for putting things right. The resolutions may vary but you can expect a refund, repair or replacement.

Finding a reliable fitter

Before deciding on your fitter, always obtain at least three quotes so you can be sure of the going rate and average length of time for the job. Reviews and recommendations from previous customers is always a great indicator of a tradesperson’s professionalism and reliability. Websites such as let you check out the ratings of tradespeople given by other homeowners. Also, don’t be afraid to ask your fitter for details of previous customers who would be willing to act as a reference for them and to see photos of their previous work. Quality fitters will be prepared for these questions to ensure you have total peace of mind with your decision.

It’s important to note that anyone fitting a gas or electric cooker must be suitably qualified. You can use the Electrical section of the Registered Competent Person website to find local electricians who are either ELECSA or NICEIC members. If you require a gas engineer, bear in mind that they must be registered by law to work with gas. Gas Safe registered engineers can be found via or by contacting the Gas Safe Register. When the engineer comes to carry out the work, remember to ask for their Gas Safe ID number too.

Asking friends and family for recommendations is a good idea but make sure you also check out their accreditations yourself to ensure your fitter is fully qualified.

Have you experienced any kitchen installation problems not on our list? We’re always keen to hear your stories – Tweet us @kitchen-compare.

10th Oct 2017