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Key Installation Association & Institute Contacts

If you should have any issues with your kitchen installation, here are the details of the key associations and institutes that you may wish to contact for further information and help.

iKBBI: The Institute of Kitchen, Bedroom and Bathroom Installers

The Institute of Kitchen, Bedroom & Bathroom Installers (iKBBI) is a not-for-profit registered organisation and the UK's first and only government sanctioned institute dedicated to kitchen, bedroom and bathroom installation.

Working with professional installers, retailers, manufacturers, suppliers and distributors of kitchen, bedroom & bathroom products, the iKBBI are defining, shaping and introducing the UK's first ever industry standards.

The Institute’s aim and objective is to reduce the number of kitchen, bedroom and bathroom installation related consumer complaints, whilst supporting reputable installation businesses and their commercial aspirations.

iKKBI work with thousands of individual installers across the UK, as well as local, regional, national and international retail brands including B&Q, John Lewis, Bathstore and Tesco.

For further information visit:

The Furniture Ombudsman

The Furniture Ombudsman (TFO) is an independent, non-statutory body which is regulated by a voluntary Standards Board. It specialises in providing Alternative Dispute Resolution solutions for consumers and retailers in the furniture and home improvement industries. It also aims to raise standards, improve service and inspire consumer confidence.

TFO currently has 4,500 furniture and home improvement outlet members in the United Kingdom. All of its Full Members pledge to abide by a Code of Practice which bestows additional rights on the consumers who shop with them. All of the Ombudsman’s case workers are professionally qualified by the Chartered Institute of Arbitrators (CIArb) and some of it’s senior staff are legally qualified.

The Furniture Ombudsman was established in 1992 with the Office of Fair Trading and works in partnership with other organisations such as the Trading Standards Institute, of which it is a member. It is recognised by the European Commission as a provider of Alternative Dispute Resolution and as a complaint handler by the Ombudsman Association.

For more information visit:

16th Aug 2016